Shipping Policy (EU and UK Only)

Thank you for choosing our company for your shipping needs. We strive to provide a transparent and reliable shipping experience for our valued customers. Please read the following policy to understand how we handle shipping:

Processing Time: Upon receiving your order, we will process and prepare your package for shipment within 2 business days. This time allows us to verify order details, securely package items, and complete all necessary documentation.

Shipping Methods: We offer a shipping method that meets your needs, and tracking is available.

PayPal and Credit Card Transaction Fees: PayPal transaction fees and credit card transaction fees are at your own expense, and we cannot reimburse these transaction fees for returns.

Standard Shipping (EU) - Typically 2-7 business days when in stock: This method provides reliable delivery within the estimated time frame specified at checkout.

Shipment Tracking: Once your package has been shipped, you will receive a tracking number from us via email or another contact method you provided. This tracking number allows you to monitor the progress of your shipment. You can use our online tracking system to view the current status and estimated delivery date of your package.

Delivery Time: Delivery time depends on the shipping method you choose and the destination of your package. While we strive to deliver within the estimated time frame, please note that unforeseen circumstances such as weather conditions or customs inspections may occasionally cause delays. We appreciate your patience in such situations.

Shipping Costs: Shipping costs are calculated based on various factors, including the weight and dimensions of the package, the chosen shipping method, and the destination. The applicable shipping costs will be clearly displayed during the checkout process before you confirm your order.

International Shipping: We offer international shipping to the EU and the UK. Please note that additional customs fees, duties, and taxes may apply, depending on your country's regulations. These costs are the responsibility of the recipient and are not included in the shipping fees paid to us.

Package Protection: We take great care in securely packaging your package to minimize the risk of damage during transit. In the unlikely event that your package arrives damaged, please contact our customer service team immediately. We may request photos or other evidence of the damage to assist in resolving the issue.

Returns and Exchanges: For information on returns, exchanges, or order cancellations, please refer to our separate Returns and Exchanges Policy, which outlines the procedures and requirements for such requests.

We are committed to providing exceptional shipping services and ensuring your satisfaction. If you have any questions or concerns about our shipping policy, please contact our customer service team, and we will be happy to assist you.

Note: This shipping policy is subject to change without prior notice. Please refer to the most recent version on our website or contact our customer service team for updates.